Building Our Immunity to People’s Negativity: Maximizing Teamwork & Customer Relations

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Building Our Immunity to People’s Negativity: Maximizing Teamwork & Customer Relations

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Other people’s negativity, whether it’s from disgruntled customers, grumpy coworkers or challenging family members, can drain our energy and bring us down. Changing other people is hard, but we do have the power to change the situation by how we respond. This dynamic program uses Tina’s proprietary five-step “Immunity to Negativity Formula™” to show people how they can use simple tools to help them stay calm and choose to respond as their best self. This is a key skill we can build to optimize our customer service, teamwork, and relationships while enjoying less stress and frustration.

Basic Course Information

Learning Objectives

  • How to PREPARE our mindset ahead of time to make it easier to stay positive in the moment
  • How to PRACTICE on the easy stuff so we get better at staying calm
  • How to PAUSE & NOTICE in the moment so we can avoid reacting and feeling stressed
  • How to make it easier to CHOOSE the best response for ourselves, the other person, and our team

Major Subjects

  • Emotional Intelligence
  • Management Skills
  • Teamwork
  • Customer Relations

Tina Hallis, Ph.D. is the founder of The Positive Edge. She is certified in Positive Psychology through the WholeBeing Institute and a Professional Member of the National Speakers Association. She is the author of Sharpen Your Positive Edge:  Shifting Your Thoughts for More Positivity & Success, a workbook with 80 short tips to make it

Tina worked for 20+ years in Biotechnology before discovering a new science called Positive Psychology in 2011. Seeing the powerful impact this information has on improving people and organizations, she decided to create her own company, The Positive Edge. Her focus is to share insights and strategies that help employees, managers, and leaders build their positivity skills. Studies show that increased positivity activates our ability to learn and make better decisions, broadens our perspective to see more possibilities, improves our interactions and relationships, and strengthens our resilience to stress and overwhelm.

Tina has had the opportunity to share this information with thousands of people from a variety of industries including government agencies, academic institutions, medical staff, financial institutions, biotech companies, manufacturing companies, sales teams, nonprofits, and more.

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Building Our Immunity to People’s Negativity: Maximizing Teamwork & Customer Relations

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